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Healthwatch Lancashire speak to service users at The Minerva Health Centre Rheumatology Service

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at The Minerva Health Centre Rheumatology Service.

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On the 10th November 2016, two Healthwatch Lancashire representatives gathered survey responses from 20 patients to obtain the views of people using the service and to observe the environment.

The majority of patients were referred to the service by their GP and 37% were referred by a hospital.

The majority of patients were also happy with the process of being referred, although 21% felt improvements could be made with the waiting time.

The report includes a list of 6 actions provided by The Minerva Health Centre Rheumatology Service in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank The Minerva Health Centre Rheumatology Service for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at The Minerva Health Centre Rheumatology Service is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports