Healthwatch Lancashire speak to service users at The Elms Medical Practice in Ormskirk

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at The Elms Medical Practice in Ormskirk.


Following Healthwatch Lancashire’s visit to The Elms Medical Practice, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 5th and 11th October 2016, three Healthwatch Lancashire representatives gathered survey responses from 28 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that most of the patients felt the experience of booking their appointments was excellent. A third of the patients said their experience of booking appointments could be improved and 15% said it was poor.

However, 44% of the patients were very satisfied with the care provided whilst 52% were satisfied.

The report includes four actions provided by The Elms Medical Practice in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank The Elms Medical Practice for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at The Elms Medical Practice is available to read online or download on the Healthwatch Lancashire website