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Healthwatch Lancashire speak to service users at Slaidburn Medical Centre

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Slaidburn Medical Centre.

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On the 17th November and 2nd December 2016, three Healthwatch Lancashire representatives gathered survey responses from 21 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that a minority of patients had never attempted to book an appointment on the same day, however, all that had said they did not have any difficulties booking urgent appointments on the same day.

Forty seven per cent of patients had heard of the surgery’s Patient Participation Group although 53% had not, however, 21% were interested in joining.

The report includes a list of actions provided by Slaidburn Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Slaidburn Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Slaidburn Medical Centre is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports