Healthwatch Lancashire speak to service users at Skelmersdale Family Practice

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Skelmersdale Family Practice.


On the 16th and 22nd November 2016, three Healthwatch Lancashire representatives gathered survey responses from 36 patients to obtain the views of people using the service and to observe the environment.

The majority of patients said they had difficulty getting urgent appointments on the same day, however 29% of the patients we spoke to said they had no difficulties when booking a routine appointment.

47% of the patients we spoke to said the experience of booking an appointment was poor, whilst 41% said it could be improved.

The report includes a list of 8 actions provided by Skelmersdale Family Practice in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Skelmersdale Family Practice for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Skelmersdale Family Practice is available to read online or download on the Healthwatch Lancashire website