Healthwatch Lancashire speak to service users at Sandy Lane Surgery in Leyland

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Sandy Lane Surgery in Leyland.


On the 6th and 21st September 2016, two Healthwatch Lancashire representatives gathered survey responses from 53 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that 54% of the patients said their experience of booking appointments could be improved, 42% said it was excellent and 4% said it was poor.

The majority of patients (80%) had not heard of the surgery’s Patient Participation Group and most were not interested in joining.

The practice manager at Sandy Lane Surgery was given the opportunity to address the views and experiences of patients, however chose not to provide a response.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Report for the Patient Engagement Day at Sandy Lane Surgery is available to read online or download on the Healthwatch Lancashire website