Healthwatch Lancashire speak to service users at Royal Preston Hospital

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Royal Preston Hospital.

On Thursday 8th December 2016 and Friday 13th January 2017, four Healthwatch Lancashire representatives gathered survey responses from patients at Royal Preston Hospital A&E department, to obtain the views of people using the service and to observe the environment.

The majority of people (40%) said that they had not spoken to anyone prior to attending the A&E department. 24% of people spoke to their GP and 18% spoke to NHS 111. 12% had contacted 999 emergency services whilst 6% of people consulted an NHS website.

Of those who had contacted other services before attending the A&E department, 100% were advised to attend.

Of all the people we spoke to, almost all (95%) said that they were happy with the service they had received so far, whilst 5% reported that they were not happy.

The report includes feedback from Lancashire Teaching Hospitals NHS Foundation Trust.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Lancashire Teaching Hospitals NHS Foundation Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Royal Preston Hospital is available to read and download on the Healthwatch Lancashire website