Healthwatch Lancashire speak to service users at Royal Lancaster Infirmary

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Royal Lancaster Infirmary.


On Tuesday 6th and Friday 16th December 2016, four Healthwatch Lancashire representatives gathered survey responses from patients at Royal Lancaster Infirmary A&E, to obtain the views of people using the service and to observe the environment.

The majority of patients did not speak to a health professional before attending A&E although 28% spoke to their GP, 8% spoke to NHS 111, 4% looked on an NHS website and 4% were attending a follow up appointment.

Of those that spoke to a health professional, the majority were advised to attend A&E, although 17% were not.

All of the patients we spoke to were happy with the service they had received so far.

The report includes feedback from University Hospitals of Morecambe Bay NHS Foundation Trust.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank University Hospitals of Morecambe Bay NHS Foundation Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Royal Lancaster Infirmary is available to read online or download on the Healthwatch Lancashire website