Healthwatch Lancashire speak to service users at Royal Blackburn Hospital

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Royal Blackburn Hospital.


On Thursday 15th December and Friday 6th January 2017, four Healthwatch Lancashire representatives gathered survey responses from patients at Royal Blackburn Hospital A&E department, to obtain the views of people using the service and to observe the environment.

The majority of patients spoke to their GP prior to attending the department, whilst 25% did not speak to anyone, 15% spoke to NHS 111, 13% phoned 999, 7% were advised after attending the walk-in centre and 4% were attending follow on appointments.

Of those that spoke to a health professional, all were advised to attend A&E.

97% of patients were happy with the service they had received so far. Negative comments received tended to be concerned with the waiting times whilst positive experiences tended to relate to the staff, including the ambulance staff.

The report includes feedback from East Lancashire Hospitals NHS Trust.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank East Lancashire Hospitals NHS Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Royal Blackburn Hospital is available to read and download on the Healthwatch Lancashire website