Healthwatch Lancashire speak to service users at Rossendale Valley Medical Practice in Haslingden

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Rossendale Valley Medical Practice in Haslingden.


Following Healthwatch Lancashire’s visit to Rossendale Valley Medical Practice, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 27th and 28th September and 3rd October 2016, two Healthwatch Lancashire representatives gathered survey responses from 17 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that the majority of patients did not have any difficulties booking same day or urgent appointments, although 26% of patients did have difficulties. The majority of patients also said that their experience of booking appointments was excellent, although 20% felt that there could be improvements.

The report includes one action provided by Rossendale Valley Medical Practice in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Rossendale Valley Medical Practice for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Rossendale Valley Medical Practice is available to read online or download on the Healthwatch Lancashire website