Healthwatch Lancashire speak to service users at Regent House Surgery

Healthwatch Lancashire has published an Enter & View report, which captures the experiences of service users at Regent House Surgery in Chorley.

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On the 10th and 19th January 2017, three Healthwatch Lancashire representatives gathered survey responses from 32 patients to obtain the views of people using the service and to observe the environment.

53% of patients said that they experienced difficulties booking urgent appointments on the same day. 38% said they had no difficulties.

However, 50% of patients said that they had no difficulties booking routine appointments and the majority of patients (80%) said that they were happy with all staff at the surgery.

The report includes actions provided by Regent House Surgery in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Regent House Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Enter & View at Regent House Surgery is available to read online or download on the Healthwatch Lancashire website