Healthwatch Lancashire speak to service users at Queensway Medical Centre in Poulton-le-Fylde

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Queensway Medical Centre in Poulton-le-Fylde.


On the 12th and 18th October 2016, three Healthwatch Lancashire representatives gathered survey responses from 32 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that the majority of patients said their experience of booking appointments was excellent, although 42% said it could be improved whilst 6% said it was poor.

The majority of patients also said they did not have any difficulties getting an urgent or same day appointment, although 34% did have difficulties.

The report includes a list of five actions provided by Queensway Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Queensway Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Queensway Medical Centre is available to read online or download on the Healthwatch Lancashire website