Healthwatch Lancashire speak to service users at Pendleside Medical Centre in Clitheroe

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Pendleside Medical Centre in Clitheroe.


Following Healthwatch Lancashire’s visit to Pendleside Medical Centre, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 17th and 30th August 2016, three Healthwatch Lancashire representatives gathered survey responses from 53 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that the majority of patients received a reminder for their appointment, although 28% did not and the majority of patients did not have any difficulties getting same day or urgent appointments.

The report includes three actions provided by Pendleside Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Pendleside Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Pendleside Medical Centre is available to read online or download on the Healthwatch Lancashire website