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Healthwatch Lancashire speak to service users at Morecambe Dental Access Centre

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Morecambe Dental Access Centre.

Healthwatch Lancashire Representatives 1  copy

Following Healthwatch Lancashire’s visit to Morecambe Dental Access Centre, Blackpool Teaching Hospitals NHS Foundation Trust, who provide the service, have responded to a report with a number of actions to improve the experiences of their patients.

On the 18th May 2016, three Healthwatch Lancashire representatives gathered survey responses from 39 patients and relatives to obtain the views of people using the service and to observe the environment.

The results of the report show that 95% of service users who shared their views said that they were happy using the service and all the respondents said that the service is open at convenient times.

Healthwatch Lancashire’s findings did highlight a number of areas for concern such as a lack of seating in the waiting area and inconsistencies in patients’ waiting time for appointments.

The report includes a list of five actions provided by Blackpool Teaching Hospitals NHS Foundation Trust in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank Blackpool Teaching Hospitals NHS Foundation Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Morecambe Dental Access Centre is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports