Healthwatch Lancashire speak to service users at Longton Health Centre

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Longton Health centre in Preston.


Following Healthwatch Lancashire’s visit to Longton Health Centre, the practice manager, Wendy McNeice, has responded to a report with a number of actions to improve the experiences of their patients.

On the 8th and 14th June 2016, six Healthwatch Lancashire representatives gathered survey responses from 84 patients and relatives to obtain the views of people using the service and to observe the environment.

The results of the report show that 97% of patients said that they did not have any difficulties getting to the surgery and 63% of patients found the appointment booking system excellent, although 37% felt it was poor or could be improved.

Healthwatch Lancashire’s findings did highlight a number of areas for concern such as lack of privacy at the front desk and difficulty getting urgent appointments.

The report includes a list of six actions provided by Longton Health Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Longton Health Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Longton Health Centre is available to read online or download on the Healthwatch Lancashire website