Healthwatch Lancashire speak to service users at Frenchwood Surgery in Preston

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Frenchwood Surgery in Preston.


Following Healthwatch Lancashire’s visit to Frenchwood Surgery in Preston, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 19th and 25th October 2016, four Healthwatch Lancashire representatives gathered survey responses from 22 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that The majority of patients did not struggle to get urgent or routine appointments on the same day and said that their experience of booking appointments at the surgery was excellent, although some felt it could be improved and a minority felt it was poor.

The report includes three actions provided by Frenchwood Surgery in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Frenchwood Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Frenchwood Surgery is available to read online or download on the Healthwatch Lancashire website