Healthwatch Lancashire speak to service users at Dr Jha Surgery in Preston

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Dr Jha Surgery in Preston.


On the 23rd and 28th November 2016, five Healthwatch Lancashire representatives gathered survey responses from 19 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that 39% of patients we spoke to struggled to get routine appointments. The majority of patients said that their experience of booking appointments at the surgery could be improved.

Eleven per cent of patients said the opening times of the surgery were not convenient and some did not seem to realise that the surgery was open until 6.30pm and Saturday mornings.

The report includes a list of 7 actions provided by Dr Jha Surgery in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Dr Jha Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Dr Jha Surgery is available to read online or download on the Healthwatch Lancashire website