Healthwatch Lancashire speak to service users at Croston Village Surgery in Leyland

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Croston Village Surgery in Leyland.


Following Healthwatch Lancashire’s visit to Croston Village Surgery, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 3rd and 24th August 2016, four Healthwatch Lancashire representatives gathered survey responses from 29 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that no patients had any difficulty in obtaining emergency or same-day appointments and 97% of patients found the appointment booking system excellent.

The report includes one action provided by Croston Village Surgery in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Croston Village Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Croston Village Surgery is available to read online or download on the Healthwatch Lancashire website