Healthwatch Lancashire speak to service users at Colne Road Surgery in Burnley

Healthwatch Lancashire has published an Enter & View report, which captures the experiences of service users at Colne Road Surgery in Burnley.

On the 8th and 14th February 2017, four Healthwatch Lancashire representatives gathered survey responses from 30 patients to obtain the views of people using the service and to observe the environment.

The majority said they had difficulties booking urgent appointments on the same day, although 37% had not, however the majority said they had no difficulties booking routine appointments.

Healthwatch Lancashire representatives were told there was currently no Patient Participation Group at the surgery, although information displayed on the website suggests it is in the process of being formed.

The report includes five actions provided by Colne Road Surgery in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Colne Road Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Enter & View at Colne Road Surgery is available to read online or download on the Healthwatch Lancashire website