Healthwatch Lancashire speak to service users at Clifton Medical Practice in Lytham St Annes

Healthwatch Lancashire has published an Enter & View report, which captures the experiences of service users at Clifton Medical Practice in Lytham.

On the 22nd and 28th February 2017, four Healthwatch Lancashire representatives gathered survey responses from 34 patients to obtain the views of people using the service and to observe the environment.

73% of patients said that they had difficulties booking urgent appointments on the same day, however 24% said they had no difficulties.

28% of patients said that they had difficulties booking routine appointments, whilst 4% of patients said they had no difficulties.

Overall, 45% of patients said they were very satisfied with the care provided at this surgery, 52% said they were satisfied and 3% said they were unsatisfied.

The report includes four actions provided by Clifton Medical Practice in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Clifton Medical Practice for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Enter & View at Clifton Medical Practice is available to read online or download on the Healthwatch Lancashire website