Healthwatch Lancashire speak to service users at Brierfield Health Care Centre

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Brierfield Health Care Centre.


Following Healthwatch Lancashire’s visit to Brierfield Health Care Centre, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 13th and 28th June 2016, six Healthwatch Lancashire representatives gathered survey responses from 28 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that most patients found the staff caring, felt listened to during their appointments, and found the information they received in their appointments helpful and 85% of patients said that they did not have any difficulties getting to the surgery.

Healthwatch Lancashire’s findings did highlight a number of areas for concern such as 69% of patients felt that their experience of booking appointments was poor or could have been improved and 81% of patients said that they found it difficult to book same day or urgent appointments.

The report includes a list of five actions provided by Brierfield Health Care Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Brierfield Health Care Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Brierfield Health Care Centre is available to read online or download on the Healthwatch Lancashire website