Healthwatch Lancashire speak to service users at Avenham Lane Practice in Preston

Healthwatch Lancashire has published an Enter & View report, which captures the experiences of service users at Avenham Lane Practice in Preston.

Four Healthwatch Lancashire representatives gathered survey responses from 20 patients to obtain the views of people using the service and to observe the environment.

63% of patients said that they experienced difficulties booking urgent appointments on the same day. 32% said they had no difficulties.

56% of patients said that they had no difficulties booking routine appointments. 22% of patients had experienced difficulties.

A large majority of patients (88%) said that the opening times of this surgery were convenient for them, and overall, 29% of patients said they were very satisfied with the care provided at this surgery and a further 65% said they were satisfied. 6% of patients said they were unsatisfied with the care provided.

Avenham Lane Practice was given the opportunity to respond to the report however did not provide a response.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Report for the Enter & View at Avenham Lane Practice is available to read online or download on the Healthwatch Lancashire website