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Healthwatch Lancashire speak to service users at Ansdell Medical Centre in Lytham

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Ansdell Medical Centre in Leyland.

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Following Healthwatch Lancashire’s visit to Ansdell Medical Centre, the practice management team has responded to a report with a number of actions to improve the experiences of their patients.

On the 4th and 23rd August 2016, four Healthwatch Lancashire representatives gathered survey responses from 39 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that 50% of the patients who responded said their experience of booking appointments could be improved whilst 44% felt it was excellent. Half of the patients said they did not have difficulty in getting same day orurgent appointments, although 34% did have difficulties.

The report includes four actions provided by Ansdell Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Ansdell Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Ansdell Medical Centre is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports