Healthwatch Lancashire shortlisted for national award for ‘making a difference to healthcare’

rliHealthwatch Lancashire has been shortlisted for an award in the ‘Making a Difference to Healthcare’ category of the Healthwatch England Awards for their Patient Journeys project at Royal Lancaster Infirmary.

The Patient Journeys project has seen a significant number of changes being made in the hospital after Healthwatch Lancashire were invited, by University Hospitals of Morecambe Bay NHS Foundation Trust, to follow a group of patients and listen to their experiences during a full week on Ward 39.

Feedback received by Healthwatch Lancashire was then shared with the Trust to help them to highlight aspects of their experience that patients felt were performing well, and to identify where improvements could be made.

The winner of the ‘Making a Difference to Healthcare Award’ will be announced at the Healthwatch England Annual Conference in Manchester on 30th June.

Sheralee Turner-Birchall, Healthwatch Lancashire Senior Manager who undertook the project said, “By following a number of patients over a number of days and listening to their views and experiences we were are able to understand the positive aspects of the care patients are receiving on and help to identify any areas or emerging themes where improvements can be made.”

“University Hospitals of Morecambe Bay NHS Trust were extremely pro-active with not only listening to our findings, but by acting to improve the quality of care as a result.”

Patient Journeys Report“This work demonstrates the important role Healthwatch Lancashire has in ensuring health and social care services improve by listening to patient and public views and opinions.”

Following the project Sue Smith, Executive Chief Nurse at University Hospitals of Morecambe Bay NHS Foundation Trust, said: “We would like to thank Healthwatch Lancashire for this valuable piece of work which goes towards the continuing improvement in the quality of care we offer to our patients.

“Listening to the views of patients and carers is vital – and I’m pleased we are able to use a collaborative approach to making improvements in the care we provide.”

The report which outlines the improvements which have been made is available to download here