Healthwatch Lancashire shortlisted for Healthwatch Network Awards

Healthwatch England Awards LogoFor the second year in a row, Healthwatch Lancashire has been shortlisted for a national award by Healthwatch England in recognition of a programme of work across Lancashire focusing on care homes and for building on their relationship with the Care Quality Commission.

Healthwatch Lancashire are shortlisted for the ‘Working with the CQC’ award after carrying out a total of 29 Enter and View visits in care homes. The visits have supported service improvement, the sharing of intelligence and developed a working relationship with local CQC inspection managers between September 2015 and March 2016.

Healthwatch Lancashire developed a clear key message which supported their innovative programme of ‘Enter & View’ visits which was that they are a ‘mum’s test’. They gather views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this home?’ Local Care Quality Commission Inspection Managers commended this approach and stated that the reports add value to their local inspections.

Sheralee Turner-Birchall “We are delighted that this programme of work has been recognised on a national level by Healthwatch England. The main priority for the programme was to support improvements across Lancashire’s care home sector and to improve the lives for people in Lancashire.”

Jane Mordue, Interim Chair of Healthwatch England, said: “We were really impressed with this year’s awards entrants. The wide range of submissions, and the strength of those shortlisted, is testament to how the Healthwatch network is using people’s voices to make a difference to health and social care services.”

The winners of the Healthwatch Network Awards will be chosen by judges and announced on Thursday 9 June at the annual conference which is being held in Nottingham.

In 2014/15, 152 local Healthwatch engaged over 300,000 people to find out their views, visited more than 3,300 local services to find out if they are working for people, and published over 650 reports about what people want and need from health and care.