Healthwatch Lancashire report results in a positive impact for patients at Royal Blackburn Hospital

Healthwatch Lancashire has published a report showing how the Fracture Clinic at Royal Blackburn Hospital is working to improve their services for patients following an ‘Enter and View’ visit.

Healthwatch Lancashire’s innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of patients, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this hospital?’

Representatives from Healthwatch Lancashire and Healthwatch Blackburn with Darwen visited the Fracture Clinic at Royal Blackburn Hospital to observe the environment and the interaction between staff and patients. Patients waiting in the main reception area and in three smaller waiting rooms were offered the opportunity to share their views and comments about the service.

East Lancashire Hospitals NHS Trust has responded to the report and has now put an action plan of improvements in place as a result of the findings. The action plan focuses on improving the quality of service provision with particular focus on communication between staff and patients, lack of refreshment facilities and waiting time information.

Helen Ritchie, Senior Patient Experience Facilitator for East Lancashire Hospitals NHS Trust said: “We have shared the comments with the Orthopaedic and Fracture Clinic team and they have developed an action plan.”

“In addition we would like to reassure our patients and service users that there is a group, which is looking into the issue of smoking on our hospital sites. The report and improvements will be presented through the Trust’s governance process.”

“We would like to thank all members of the Healthwatch teams and we value your continued support to patients and service users of East Lancashire Hospitals Trust.”

Healthwatch Lancashire Chief Executive, Gill Brown, commented: “It is pleasing to see that as a result of Healthwatch Lancashire’s visit to Royal Blackburrn Hospital the Trust now have a plan to make improvements to those areas we highlighted. Healthwatch Lancashire will monitor progress with these improvements by revisiting the hospital in the near future.”

Healthwatch Lancashire has a dedicated team to undertake a programme of ‘Enter and View’ visits across Lancashire, which encourage, support and influence service improvement by listening to the experiences of people using the services.

‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to go into health and social care premises to collect the views of patients, relatives and staff at the point of service delivery and observe the nature and quality of services.

Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. They are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day-care centres.

To view the report, please click here.