Healthwatch Lancashire publish report on Cuerden Grange Care Home in Bamber Bridge

Healthwatch Lancashire has published an ‘Enter and View’ report, which captures and reflects the views of residents at Cuerden Grange Care Home in Bamber Bridge 

Healthwatch Lancashire’s innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this service?’ 

‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to go into health and social care premises to collect the views of residents, relatives and staff at the point of service delivery and observe the nature and quality of services.

Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. They are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day-care centres.

Cuerden Grange care home recieved an overall rating of ‘green’. Representatives found the environment to be clean and homely with a relaxed but busy atmosphere.

We observed positive interactions between staff and residents and residents being appreciative of their care telling us “The carers help me. They are gentle and patient. They talk to me. I like them all – every one of them.”

Representatives observed activities in progress and evidence of other activities including trips out. Staff told us that they were supported by relatives in respect of activities and residents told us activities were “good.”

Residents who responded to us were positive about their experience of living at Cuerden Grange, with staff who responded reporting employing “teamwork” and being happy with their working environment. Representatives considered that the manager encouraged a culture of personal development amongst her staff, and a continuing environmental update of the home.

The staff and home manager said they have had a ‘positive experience of working’ at Croft House. The residents were enthusiastic about the food and said staff were caring. One relative said they would recommend the service to others. 

Residents did suggest that the activities were too infrequent and that they would like to have trips out more regularly. Croft House care home recieved a green/amber rating based on feedback from residents, staff and relatives. 

Healthwatch Lancashire Chief Executive, David Blacklock, comments: “Enter and View provides the opportunity to listen to the experiences of people using those services and the findings of the report can be used to identify areas where the service is performing well and understand where services can be improved.”

You can download the full report here.