Healthwatch Lancashire publish report on Coniston House Care Home in Chorley

Healthwatch Lancashire has published an ‘Enter and View’ report, which captures and reflects the views of residents at Consiton House Care Home in Chorley

Healthwatch Lancashire’s innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this service?’ 

‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to go into health and social care premises to collect the views of residents, relatives and staff at the point of service delivery and observe the nature and quality of services.

Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. They are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day-care centres.

Based on the criteria, the Enter and View Representatives gave the home an overall score of green. 

Coniston House Care Home is a purpose built facility based within the local community. Most residents and family members spoken to expressed approval of the environment and friendliness of good care staff. One resident reflecting the responses of most other residents commented “Hopefully I’m here till I die – I’m happy here.”

Healthwatch Representatives observed lots of positive interaction between staff and residents during our visit. We observed staff and management to be happy and confident in the service they are offering and keen to introduce further improvements in the future. Representatives observed the environment to be relaxed and homely. 

Healthwatch Lancashire Chief Executive, David Blacklock, comments: “Enter and View provides the opportunity to listen to the experiences of people using those services and the findings of the report can be used to identify areas where the service is performing well and understand where services can be improved.”

You can download the full report here.