Healthwatch Lancashire launch new-look website

Healthwatch Lancashire has recently launched a new-look website to improve the experience of visitors to the site.

Improvements have been made to the look and feel of the Healthwatch Lancashire website, which was first launched in February, which are a result of listening to opinions and suggestions of Healthwatch Lancashire volunteers.

The new website design aims to make the site more user friendly than ever, with improved functionality and further improvements are planned for the coming months. A “Browse Aloud” feature will soon be live on the website, which will add speech, reading and translation support to the site. These changes will improve access and participation for those people with print disabilities, dyslexia, low literacy, mild visual impairments and those with English as a second language.

The Healthwatch Lancashire website now has the ability to not only capture patient experiences but also to analyse this information to identify trends, concerns and best practice within services across the county.

Through the new website, members of the public can rate their experiences based on aspects of care at GP surgeries, care homes, hospitals, dentists and pharmacies and provide comments on how those services can be improved.

Neil Greaves, Digital Communications Manager at Healthwatch Lancashire, said: “The new website aims to make it very simple for residents of Lancashire to have their say on the care they, and their families, receive. This enables Healthwatch Lancashire to influence change by sharing this information and working in partnership with those who manage, run and regulate services.

“Healthwatch Lancashire is here to listen to views of the public and I would encourage any resident to take the opportunity to visit the website and share any compliments, comments or concerns they have from an experience in the past couple of months. From this we will be able to play a vital role in shaping services by providing accurate and useful intelligence.”