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Healthwatch Lancashire “highly commended” at Healthwatch Network Awards

Healthwatch Lancashire has been highly commended for our work with the CQC and the Enter and View programme.

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Last night, at the Healthwatch Network Awards, Healthwatch Lancashire was highly commended for the Working with the CQC Award. This was as a result of  a total of 29 Enter and View visits in care homes. The visits have supported service improvement, the sharing of intelligence and developed a working relationship with local CQC inspection managers between September 2015 and March 2016.

Healthwatch Lancashire developed a clear key message which supported our innovative programme of ‘Enter & View’ visits which was that they are a ‘mum’s test’. They gather views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this home?’ Local Care Quality Commission Inspection Managers have commended this approach and stated that the reports add value to their local inspections.

Sheralee Turner-Birchall said: “We are delighted that this programme of work has been recognised on a national level by Healthwatch England, by being presented with the “highly commended” award at the Healthwatch Network Awards. The main priority for the programme was to support improvements across Lancashire’s care home sector and to improve the lives for people in Lancashire and it’s great that this work has been recognised by the Healthwatch Network. I would like to thank the Healthwatch Lancashire team for their hard work this year”

Congratulations also goes to Healthwatch Cumbria who won the award for The Value We Bring To The Commissioning of Services, and Healthwatch Blackburn with Darwen for being highly commended for their work on diversity and inclusion. 

Pictures and more details about this story to follow.