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Healthwatch Lancashire gathers views on community services in East Lancashire

Healthwatch Lancashire has published two reports on community services in East Lancashire commissioned by East Lancashire Clinical Commissioning Group.

The reports highlight the views of service users that received emotional health and well-being support or counselling from The Foundation for Ribble Valley Families and Understanding Autism North West to show their experiences of its accessibility and impact.

East Lancashire Clinical Commissioning Group provided grants to Understanding Autism North West and The Foundation for Ribble Valley Families as part of their social prescribing grants programme. In turn, the services were required to provide evidence on the impact of their services, in respect of the impact on the health and wellbeing of those who undertook the programmes.

Healthwatch Lancashire was asked, in its capacity as a public voice for health and social care, to gather the views of the service users.

Pictured above: Project Officer, Amanda Higgins, listening to a service user

Pictured above: Project Officer, Amanda Higgins, who lead on the project.

Services users of The Foundation for Ribble Valley Families service, said that they felt the impact of the counseling service on their health and wellbeing was excellent. The majority of service users from Understanding Autism North West also felt the service had a positive impact on their health and wellbeing.

For Healthwatch Lancashire, this project enabled the organisation to speak with parents about their general experiences of health and social care services in Lancashire whilst also listening to the experiences of service users.

Sheralee Turner-Birchall said “Community services are important to improving the lives of people in Lancashire and this project has allowed us to understand the impact of these services on the community.”

To read the reports for Understanding Autism North West and The Foundation for Ribble Families click here