Healthwatch Lancashire gathers more than 1100 reviews of health and care services

Healthwatch Lancashire has received more than 1100 reviews of health and social care services in Lancashire which are being used to drive improvements across the county.

Amanda Higgins talks with a patient in Clitheroe

Public engagement activities across the county have resulted in more than 1,100 reviews about 163 different hospital, GP practice, care home, social care, pharmacy and dental services since March 2015. This intelligence has been analysed, shared and has resulted in improvements in care within services in Lancashire.

In total more than 4,500 individual pieces of feedback or responses to research campaigns have been recorded since the start of 2015 with additional people taking part in activities where views have been listened to such as assessments and patient journeys. Feedback received from members of the public is shared with those who manage and run services to identify where services are performing well and where improvements can be made.

Healthwatch Lancashire recently published a report for their Patient Engagement Day at Royal Lancaster Infirmary which resulted in University Hospitals of Morecambe Bay NHS Foundation Trust responding with the actions they are taking as a result of the feedback. To view the Patient Engagement Day report and other recent publications click here.

Healthwatch Lancashire Communications Manager, Neil Greaves, commented: “Healthwatch Lancashire is here to make sure the public have a say in the way health and social care services in Lancashire are delivered and to ensure that people receive the care they want and deserve.”

Healthwatch Lancashire shares the views of the public with NHS trusts, clinical commissioning groups, the Care Quality Commission and other health and social care providers in Lancashire. Healthwatch Lancashire recently submitted the feedback to the Care Quality Commission in contribution to inspections at Blackpool Teaching Hospitals NHS Trust and East Lancashire Hospitals NHS Trust.

To tell Healthwatch Lancashire about an experience at a Lancashire health and social care service please click here. 

Pictured right: Amanda Higgins, Project Officer, gathers views from a member of the public at Clitheroe Community Hospital.