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Healthwatch Lancashire engages with young people on Royal Blackburn Hospital children’s ward

Healthwatch Lancashire will be undertaking a series of engagement afternoons with young people on a children’s ward at Royal Blackburn Hospital.

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The events, which will take place on 16th, 18th and 23rd August, will see the Healthwatch Lancashire team working with play leaders at the hospital to deliver creative ways of gathering the experiences of children and young people about what they think makes a good ward and hospital.

Visual and creative activities including drawing pictures and using sticker charts will be used to get feedback around the themes of food, the ward environment and staff.

Sheralee Turner-Birchall, Chief Officer of Healthwatch Lancashire, said: “Listening to the views of young people on the health care they receive is crucial and it is important we use creative ways to engage them.

“The existing ‘Friends and Family Test’ doesn’t currently provide services with views from young people themselves, only their parents, so we thought this to be a valuable project to undertake.

“I’m sure this will be a great and productive experience working with the staff at Royal Blackburn Hospital and we look forward to reporting our findings in due course.”

Christine Pearson, Director of Nursing at East Lancashire Hospitals NHS Trust, said: “We are pleased to be working with Healthwatch Lancashire again to gather the experiences of the children and young people on the Children’s Ward. 

“We take all feedback very seriously and constantly strive to ensure our patients and relatives have a good experience when using our services.”

A full report of the findings from the activities will be published on the Healthwatch Lancashire website and passed on to the Care Quality Commission, Royal Blackburn Hospital and other health and social care providers to demonstrate best practice for engaging with young people.