Healthwatch Lancashire delighted with positive impact for residents at Cuerden Grange Residential Home
Cuerden Grange Residential Home have been able to further enhance their services for residents following an ‘Enter and View’ visit from Healthwatch Lancashire.
Healthwatch Lancashire’s innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this home?’
Healthwatch Lancashire Chief Executive, Gill Brown, commented: “I am delighted with the positive response Cuerden Grange Residential Home provided to our Enter and View report and the positive impact this will have for residents in the home.”
Cuerden Grange Registered Manger, Charlene Porter, commented “As the new Manager at Cuerden Grange I welcome any feedback to assist us as a home and improve the level of service we offer.”
“At Cuerden Grange we want to empower our service users to live a full and active life with home comforts and a safe and proactive environment.”
Healthwatch Lancashire has a dedicated team to undertake a programme of ‘Enter and View’ visits across Lancashire, which encourage, support and influence service improvement by listening to the experiences of people using the services.
‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to go into health and social care premises to collect the views of residents, relatives and staff at the point of service delivery and observe the nature and quality of services.
Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. They are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day-care centres.