Healthwatch Lancashire contributes to East Lancashire Hospitals NHS Trust inspection
A Healthwatch Lancashire report summarising the experiences of patients at East Lancashire Hospitals NHS Trust has been submitted to the Care Quality Commission to contribute to their inspections across the trust.
The feedback report for East Lancashire Hospitals presents a summary of 157 reviews of Royal Blackburn Hospital, Burnley Hospital, Pendle Community Hospital, Accrington Victoria Hospital and Clitheroe Community Hospital.
Patients views and opinions are vital when understanding how well a hospital is performing. Healthwatch Lancashire is committed to listening to patients and members of the public to ensure their views and experiences are heard by those who run, plan and regulate health and social care services.
Service users are often those who are best placed to provide feedback about health and social care. Their feedback is invaluable and their unique perspective can be used to help to understand where services are performing well and how services can be improved. For each report, members of the public rated their experiences ten questions and from 1 to 5 (1=Poor, 5=Excellent) and were also given the opportunity to feedback any other comments, complements or concerns.
To view the report, please click here.