CQC publish new reports for adult social care services in Lancashire

The Care Quality Commission has published a further three reports on the quality of care provided by adult social care services across Lancashire that have been inspected under its new approach.

Following these recent inspections, 2 services have been rated as Good, and 1 has been rated  as Requires Improvement. 

Under CQC’s new programme of inspections, all of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Healthwatch Lancashire Communications Manager, Neil Greaves, said: “Healthwatch Lancashire has an important role to gather patient and public insight from health and social care services so that this intelligence can be used by the Care Quality Commission when they conduct their inspections to highlight where services are performing well and to identify areas where they can improve.”

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care in the North, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.  If that is what we find on inspection – we give the service a rating of Good, or Outstanding.

“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue.  We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service.”

Full reports on all inspections are available at or click the links below:



Rated: Good



Jalna Residential Care Home 

Rated: Requires Improvement



The Knowle Care Home

Rated: Good