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Am I bothered? Local Healthwatch launches project to investigate why people do or do not share their experiences with health and social care services

Healthwatch Lancashire and Healthwatch Blackpool are working together on a project to explore the public’s appetite to share feedback and engage with health and social care services.

The aim of the ‘Am I Bothered?’ project is to understand why members of the public do not provide feedback to health and social care services such as GPs, hospitals and care homes, and identify what would encourage people to provide feedback.

Healthwatch Lancashire and Healthwatch Blackpool staff and volunteers will undertake an extensive programme of public engagement across the county throughout February.

A full list of locations, times and dates of where you can meet the team and have your say can be found online here: https://healthwatchlancashire.co.uk/policy-changes/amibothered/  and www.healthwatchblackpool.co.uk

You can also complete the following online survey:

www.surveymonkey.co.uk/r/AmIBothered

The feedback received will be used to compile a report that will be shared with those who plan, run and regulate health and social care services to highlight how they can improve their public engagement.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire and Healthwatch Blackpool, said: “Providers and commissioners of health and social care services should always act in the best interest of the people that use them and actively engage with them.

“It is vitally important that the public are enabled to have their views and experiences of services heard when the health and social care system is making decisions about services that affect them.

“From our work, over 90% of people say that they do not share their experiences with health and social care services.

“This project will identify the key barriers faced by my members of the public to providing feedback to health and social care services.We also aim to find out the preferred methods people have for providing feedback.

“An important factor for us is to also gain an understanding of public expectations of the result of feeding back their experiences.

“We will share the findings with the key health and social care decision makers in Lancashire and Blackpool to create positive change for the future.”

For all of the latest updates on the project, you can find us on social media at:

Twitter: @HW_Lancashire or @HealthwatchBpl

Facebook: @lancshealthwatch or @Healthwatchblackpool