Healthwatch Lancashire intelligence to contribute to Lancashire Teaching Hospitals NHS Foundation Trust inspection

The Care Quality Commission is to inspect Lancashire Teaching Hospitals NHS Foundation Trust on 27th September 2016 and intelligence from Healthwatch Lancashire will contribute to the inspection.

Care Quality CommissionThe CQC will be inspecting services and visiting hospital sites to get a full picture of the Trust performance including: levels of feedback from service users and their families, issues of concern and areas of good practice and how well people are served by the services.

The feedback people have provided Healthwatch Lancashire since their last inspection will contribute to the report with our recent intelligence being stated as valuable to the inspection team.

Some of the feedback will include representatives from Healthwatch Lancashire listening to 106 patients and relatives from 24 departments, wards and clinics at Royal Preston Hospital on the 9th December 2015 as part of a patient engagement day who, on average, rated their overall experience 3.9 out of 5. 

On the 27th Jan 2016 two volunteers, supported by three members of staff from Healthwatch Lancashire, gathered survey responses from 99 patients and relatives from 16 departments in Chorley and South Ribble Hospital to review their experience and gain insight. The average overall experience rating was 4.2 out of 5.

Healthwatch Lancashire will also provide reports from visits to the emergency departments at each hospital from July and feedback gathered from engagement with communities across Lancashire. All reports are available to read here.

The CQC also want feedback from patients and their families who have used the Trust services in the last year to gather experiences, both positive and negative, to help build a picture of current performance before going into the hospital.

This information will influence where and how they decide to inspect.

To share your experiences you can visit the CQC website, email or phone 03000 61 61 61.

You can also send a letter to: CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA