Report focuses on the food service at Calderstones Partnership NHS Trust

Healthwatch Lancashire has published a report, which shows the findings of the food journey project with Calderstones Partnership NHS Trust.
Amanda outside Herbstones

Three service users at Calderstones and two members of staff from Healthwatch Lancashire visited the Herbstones kitchen at Calderstones as part of the project. Their views on the choice, preparation, storage and delivery of the food provided to service users were collated in report.

Healthwatch Lancashire produced a report which has been shared with Calderstones Partnership NHS Trust, who provided a response to the report detailing that some of the findings will be will be explored to further change their service.

Healthwatch Lancashire has also recently undertaken a Patient Engagement Day at Calderstones, which captured the experiences of patients, relatives and carers.

Calderstones Partnership NHS Foundation Trust has also recently restyled their “Friends and Family” test, with help from services users and Healthwatch Lancashire. To read more, please click here.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said, “The food journey project at Calderstones is an excellent example of how feedback from service users can be used to enhance services and improve the lives of people in Lancashire.”


Calderstones Partnership NHS Foundation Trust provided the following details.

“The Trust’s kitchens were awarded the maximum score by food hygiene inspectors earlier this year.  The top rating of 5, meaning “very good”, comes after an unannounced inspection by Ribble Valley Borough Council.

The Trust was scrutinised in the same way as fast food outlets, supermarkets and high-end restaurants. Experts check how the food is stored, prepared and cooked. They also look at the condition of the buildings and how the Trust ensures that the food is safe.

Ribble Valley Environmental Health examined the Trust’s kitchens, challenging staff on the monitoring systems they use, cooking/serving temperatures, cleaning schedules and fridge freezer monitoring sheets.”

Chief Executive Mark Hindle welcomed the news. He said: “Once again, it is great to see our cleanliness, hygiene and modern standards officially recognised. Most importantly, this score means that those we support can continue to have confidence in their food and how we prepare it.”

Mr Hindle added that the good standards and the close working with Healthwatch Lancashire put the organisation in the best place possible for the major transition of learning disability services planned for this year.

To view the report, please click here.