Healthwatch Lancashire listens to “real people” as part of an NHS England Person-centred Outcomes Project

Healthwatch Lancashire has produced a number of “Real People” videos, which bring to life what matters in relation to health and social care to people living in Lancashire.

The videos have been produced as part of an NHS England Person-centred Outcomes project, which aims to influence the way health and social care services are provided.

Healthwatch Lancashire’s real people videos gave four people the opportunity to have their voice heard and share what it is like for them to live with conditions or to use services. The videos enabled the individuals to influence service planning and development without having to sit on a committee or make a complaint.

Healthwatch Lancashire heard from Len, Elaine, Pam and Debs, who each shared their stories of living with health conditions, living without hearing or experiencing end of life hospice care.

Healthwatch Lancashire intends to gather more “Real People” stories to understand how people would like services to be delivered to improve their lives. To share your story, please email

NHS England state that the person-centred outcomes programme of work is about achieving the best possible outcomes for patients, understanding and modelling this at a population level and thereby influencing the overall system to ensure best use of resources.

NHS England describes the project aim as “influencing how services are identified by the individual, for example, to be pain-free, return to work or to be able to go out with friends to a restaurant.”

These outcomes are not identified by clinicians, although they may have a role in helping the person achieve their outcome.