Do you share positive feedback about the services you use? or when care goes wrong and you have a bad experience, do you raise a complaint?
We have launched a survey to understand your experiences of raising your positive and negative feedback to health and social care organisations.
We would like you to take our short survey about making, or decided not to make, a complaint to a health and social care service or your experience of sharing positive feedback. Take our survey below:
This survey will close on the 21st July 2016.
If you would prefer to share your story with one of our team, please call 01524 239100
This campaign comes after we revealed that more than 90% of people, who shared their experiences with us, said that they did not share their feedback with anyone else and now want to find out what the barriers are to sharing their feedback. According to our system for analysing intelligence, two thirds of the feedback Healthwatch Lancashire receives has a positive or neutral sentiment which shows that people have positive feedback to share on the services they use.
It is also important that people are given the opportunity to raise their concerns and complaints so services can use this information to improve.
This survey will aim to influence service improvement for patients in relation to listening to positive and negative patient feedback by sharing the findings with providers, commissioners and regulators of services.
In 2014, Healthwatch England published a report ‘Suffering In Silence’ which set out what people had told Healthwatch about their experience of making a complaint. It highlighted the importance of listening and learning when care goes wrong and handling complaints effectively.