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Reviews (13)

Poor service.

March 17, 2024
My care co-ordinator laughed when i said i was suicidal and wanted to overdose and get hit by a train. He laughed and said i’d be crippled if i survived. He then said it would be traumatic for others to witness.
No check ups on me, no compassion or care, didn’t even ask how i am or how i will cope. My friend was in the session and she thought it was disgusting how he was.
I will be making a formal complaint.
Anonymous

Staff don't care

March 12, 2024
Staff don't care about people that are suffering with mental health problems. Half of them are only there for the money, my partner who is under CMHT has had no contact with her worker for the past 2 months. She tried to take her life yesterday, yet after my partner did that, her worker then decides to ring my partner and asks how she is doing knowing full well my partner hasn't been on her medication for the past month with zero contact from CMHT. The doctor who is currently working there is useless they where meant to send her prescription to my partners GP and has not done so since November after being asked numerous times to do so. I will be making a full report to BBC watch dog as how you are treating people under your care is wrong.
Shane

Unable to phone - phone is never answered

March 5, 2024
Tried to call for meds - new to the service. I have been given no contact numbers and relied on a google search. Shocking that I wasn’t given a contact from the initial phone call. I will run out of meds - tried for days to get hold of someone. My practitioner knows my meds are due to runout. I have tried everything but rather difficult considering they do not answer the phone.
Anonymous

Horrendous, would give zero stars if I could

March 1, 2024
I waited over 12 months for an appointment. Was triaged by a 'nurse', who then failed to do anything with this information for well over seven months. She did however have time to add me as a friend on Facebook. Called to complain and see where my referral was up to, only to be snapped at and told '[Staff name] doesn't have Facebook'. I sent an e mail with a screenshot to prove she did, and was told I needed to change MY privacy settings, to prevent staff being able to find me online. Avoid like the plague!!
Anonymous

Extremely dangerously damaging unprofessional

December 12, 2023
Was laughed at in my appointment and told they can’t review my medication or deal with me , even though I am diagnosed bi polar type 2, struggling every day to fight off suicidal thoughts and raise my family as a single mum . She told me That their organisation is just to Assess and all they do is re - refer to other organisations that cater my needs . I have heard nothing since , even though I was originally referred by my GP twice in March 2023. The staff are dangerously damaging to patients who depend on their system to help save lives
Anonymous

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.


Provider responded

Absolutely diabolical

October 29, 2023
They sent confidential personal information I disclosed to the person I was telling them about you could not make this up
Anonymous

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.


Provider responded

Terrible team. They should be looked into

September 30, 2023
Really bad experience with the CMHT at West Strand House. They promise to keep in touch with you when you are really struggling but don't. If you question them on anything they do not like it. Seems they have their own agenda rather than concentrating on patient care. The treatment from some staff is abusive & they get away with it. In my opinion the place needs looking into very seriously and big changes are needed to make sure that patients are safe.
Anonymous

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.


Provider responded

Absolutely waste of time left in limbo

September 5, 2023
I have been with West Strand over 5 years, they are an absolute waste of time. I’m no closer to my mental health being helped so I’ve completely given up on their help after having multiple people come through my door (1 of my triggers) promising the world but delivering nothing. Being refused the one therapy I have begged for which is CBT being told I was to complex and been through too much I needed more intense therapy which I haven’t even been offered.
Claire cushnaghan

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your feedback. If you wish the Trust to look into you concerns further, please contact on 0800 234 6088 or email PALS@lscft.nhs.uk


Provider responded

Useless. They poke holes in you and leave you

July 24, 2023
Absolutely let down by West Strand over and over again. They did not address my fears of people not being truthful, they expect me to just sort things myself, they do not do their job, leave me to it and then discharge me (letter of discharge was a very odd letter e.g. it says how upset I became at a treatment session, but doesn't say I was pushed, pushed, pushed about traumatic things I can't even speak of, how I asked to change the subject, but they pushed until I was in a mess and left me...missed all that out). It's happened more than once. Then told by the GP after making me relive things and leaving me in a mess, that I should sort my housing out. Utterly disgusting.
Anonymous

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your email from which your comments are noted.
If you wish the Trust to look into your concerns further, please contact the PALS team on 0800 234 6088 or email PALS@lscft.nhs.uk


Provider responded

Very off the mark.Treated like an object,not

July 20, 2023
A betrayal of trust, A total inability to identify my needs, No continuity of care. Not treated appropriately with regards to my needs. Not a client led service. Messages ignored and a lot of "people pleasing" and betrayal of trust. "Book learning" is not enough? Neither is power trips. We are all equal.
Anonymous

Reply from West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Thank you for your email from which your comments are noted.
If you wish the Trust to look into your concerns further, please contact the PALS team on 0800 234 6088 or email PALS@lscft.nhs.uk


Provider responded

West Strand House Community Mental Health Team - Lancashire & South Cumbria Foundation Trust

Contact

01772 773400

PRIMARY CARE MENTAL HEALTH TEAM, BLOCK C, WEST STRAND HOUSE
WEST STRAND
ASHTON ON RIBBLE, PRESTON
PR1 8UY

Location

CQC Widget


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