Healthwatch Lancashire has shared its findings of best practice observed through its care home programme of Enter & View visits.
The findings feature in two documents: Choosing a Care Home: The ‘Mum’s Test’ Checklist, which assists those undertaking their own ‘Mum’s Test’ when seeking a suitable nursing or residential care home, and; The Mum’s Test: Good Practice Observations from Lancashire’s Residential Care & Nursing Home Sector, which assists managers or owners of residential care or nursing homes when comparing their facilities and services with others, and provides ideas for further improvement.
Healthwatch Lancashire were able to provide this information as part of its innovative 360 degree evaluation of its Enter & View programme through funding provided by the Innovation Agency.
The evaluation focussed on whether the Enter & View visits achieved its objectives to provide insight into the views of people residing in care homes across Lancashire, maintaining the programme’s philosophy of being inclusive and providing independent, constructive feedback that supports service improvement.
Since commencement in September 2015, Healthwatch Lancashire’s Care Home Sector Enter & View programme has not only supported service improvement in care homes, but has also improved its mechanisms for sharing of intelligence with local NHS and Local Authority Adult Social Care teams in Lancashire.
In addition, the programme has helped the development of a strong relationship between the Healthwatch Lancashire team and local Care Quality Commission (CQC) inspection managers who have commended the programme stating that its innovative approach adds value to their local inspections.
The Programme is designed to provide the public with a layperson’s perspective of the care home sector in Lancashire.