Case Studies

Case studies collected by Healthwatch staff, volunteers and Healthwatch Champions from our public engagement activities. 

Case Study: Young person healthcare experience

Healthwatch Champion Molly Brown spoke to a 10 year old female at The Space Bus in East Lancashire about their healthcare
experience at Burnley General Hospital.

04.11.16

Case Study: Making a health complaint at a GP surgery

Healthwatch Lancashire spoke to a patient who shared
their experience of making a health complaint at a GP
surgery.

04.08.2016

Case Study: Making a health complaint to a hospital

Healthwatch Lancashire spoke to a patient who shared
their experience of making a health complaint to a
Lancashire hospital regarding their relative.

03.08.2016

Case Study: Making a health complaint at a dental practice

Healthwatch Lancashire spoke to a patient who shared their experience of making a health complaint at a Lancashire dental practice.

02.08.2016

Case Study: Making a health complaint to a hospital

Healthwatch Lancashire’spoke to a patient who shared their experience of making a health complaint to a Lancashire hospital.

01.08.2016

Case Study: Young person healthcare experience

Healthwatch Champion Becca Jeffears spoke to a 19-year old male at Royal Preston Hospital about their healthcare
experience.

14.06.16

Case Study: Young person healthcare experience

Healthwatch Champion Aaron Richardson spoke to an 18-yearold
female at Library House Surgery about their healthcare
experience.

14.06.16

Case Study: Inconvenient opening times at local GP surgery

Healthwatch Lancashire spoke to Vernon Allen from Freckleton, who shared his experiences of using his local GP surgery which is open at times inconvenient to him.

01.05.2016

Case Study: Getting an appointment at the local GP surgery

Healthwatch Lancashire spoke to Maria Dumbell from Skelmersdale, who shared her experiences of using her local GP surgery and the difficulty of getting an appointment.

01.05.2016

Case Study: Arranging community transport

Healthwatch Lancashire spoke to Ron from
West Lancashire who shared his experience of when he had an appointment at the eye clinic for an operation and was told that he should not drive.

17.03.2016

Case Study: Ability to attend healthcare appointments

Healthwatch Lancashire spoke to Ravensthorpe
Residents’ Association in Chorley which includes
residents aged between 55 and 93.

They shared their experience of accessing healthcare appointments.

17.03.2016

Case Study: Getting to appointments by car

Healthwatch Lancashire spoke to David from Helmshore in Rossendale.

He shared his experiences about getting to
appointments by car.

17.03.2016