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Healthwatch Lancashire speak to service users at Ormskirk and District General Hospital

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Ormskirk and District General Hospital.

On Thursday 13th December 2016 and Friday 20thJanuary 2017, three Healthwatch Lancashire representatives gathered survey responses from patients at Ormskirk and District General Hospital Children’s Accident & Emergency Department, to obtain the views of people using the service and to observe the environment.

The majority of patients did not speak to a health professional before attending A&E, although 25% telephoned NHS 111 before attending, 6% phoned 999, 6% spoke to their GP and 6% had been advised by a walk-in centre.

Of the seven patients that spoke to a health professional, all of them were advised to attend A&E.

All the patients we spoke to were happy with the service they had received so far.

The report includes feedback and a list of three actions from Southport and Ormskirk Hospital NHS Trust.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Southport and Ormskirk Hospital NHS Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The Report for the Patient Engagement Day at Ormskirk and District General Hospital is available to read and download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports