Enter and View

Healthwatch Lancashire’s Enter and View Programme

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What is ‘Enter and View’?

Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits to the following organisations or persons:

  • NHS Trusts
  • NHS Foundation Trusts
  • Local Authorities
  • A person providing primary medical services (e.g. GPs)
  • A person providing primary dental services (i.e. dentists)
  • A person providing primary ophthalmic services (i.e. opticians)
  • A person providing pharmaceutical services (e.g. community pharmacists)
  • A person who owns or controls premises where ophthalmic and pharmaceutical services are provided
  • Bodies or institutions which are contracted by Local Authorities or the NHS to provide health or care services (e.g. adult social care homes and day-care centres)

 

Healthwatch Lancashire has authorised representatives to undertake ‘Enter and View’ visits. The Enter and View project is supervised by Senior Project Officer Linda Brown and supported by Enter and View trained Project Officers along with a trained cohort of Healthwatch Lancashire volunteers. All the team have all undertaken relevant training and advanced DBS (Disclosure and Barring Service) checks.

 

Our Enter and View visits encourage, support, recommend and influence service improvement by:

  • Capturing and reflecting the views of service users who often go unheard, e.g. care home residents
  • Offering service users an independent, trusted party (lay person) with whom they feel comfortable sharing experiences
  • Engaging carers and relatives
  • Identifying and sharing ‘best practice’, e.g. activities that work well
  • Encouraging providers to engage with local Healthwatch as a ‘critical friend’, outside of formal inspection
  • Gathering evidence at the point of service delivery, to add to a wider understanding of how services are delivered to local people

 

‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to:

  • Visit health and social care premises to hear and see how the consumer experiences the service
  • Collect the views of service users (patients and residents) at the point of service delivery
  • Collect the views of carers and relatives of service users
  • Observe the nature and quality of services
  • Collate evidence-based feedback
  • Report their findings to providers, CQC, local authority (Lancashire County Council), NHS commissioners, quality assurers, Healthwatch England and any other relevant partners
  • Develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels

 

It is important to note that the duty to allow entry does not apply in the following circumstances:

  • If the visit compromises either the effective provision of a service or the privacy or dignity of any person
  • If the premises where the care is being provided is a person’s own home
  • Where the part(s) of premises are used solely as accommodation for employees
  • Where the premises are non-communal parts of care homes
  • Where health and social care services are not provided at the premises (such as offices) or where they are not being provided at the time of the visit (for example when facilities and premises are closed)
  • If, in the opinion of the provider of the service being visited, the authorised representative, in seeking to ‘Enter and View’ its premises, is not acting reasonably and proportionately
  • If the authorised representative does not provide evidence that he or she is authorised
  • The duty does not apply to the observing of any activities which relate to the provision of social care services to children

 

If you have any questions or queries concerning Healthwatch Lancashire’s Enter and View Programme please contact us on:

Tel: 01524 239100

Email: info@healthwatchlancashire.co.uk

Below is a list of authorised members of staff and volunteers who are permitted to undertake Enter and View assessments for Healthwatch Lancashire. 

Linda Brown

Linda Brown

Senior Project Officer Enter & View
Email: Linda.brown@healthwatchlancashire.co.uk

Michele Chapman

Michele Chapman

Project Officer Enter & View
Email: michele.chapman@healthwatchlancashire.co.uk

Sheralee Turner-Birchall

Sheralee Turner-Birchall

Chief Officer

Kerry Galloway

Kerry Galloway

Projects Manager

Ilyas Patel

Ilyas Patel

Project Officer

Amanda Higgins

Amanda Higgins

Project Officer

Aysha Desai

Aysha Desai

Project Officer

Sam Parker

Sam Parker

Communications Officer

Jessica Wood

Jessica Wood

Project Officer (Volunteers and Projects)

Bethany Tildesley

Bethany Tildesley

Project Officer (Programme Support and Public Engagement)

Lesley Miller

Lesley Miller

Administrator

Katie Taylor

Katie Taylor

Senior Project Officer, Healthwatch Blackpool

Nick Colledge

Nick Colledge

Project Officer, Healthwatch Blackpool

Bob Harbin

Bob Harbin

Volunteer

Ian Langeveld

Ian Langeveld

Volunteer

Liz Housden

Liz Housden

Volunteer

Barbara Everitt

Barbara Everitt

Volunteer

Lawrence Houston

Lawrence Houston

Volunteer

Efeosa Ejah

Efeosa Ejah

Volunteer

Roy Banks

Roy Banks

Volunteer

Linda Broomhead

Linda Broomhead

Volunteer

Lynn Yates

Lynn Yates

Volunteer

Sheena Thompson

Sheena Thompson

Volunteer

Deborah Mckno

Deborah Mckno

Volunteer

Doreen Lee

Doreen Lee

Volunteer

Gill Green

Gill Green

Volunteer

Carolyn Stuart

Carolyn Stuart

Volunteer

Neil Greenwood

Neil Greenwood

Volunteer

Tim Snashall

Tim Snashall

Volunteer

Selina Coppin

Selina Coppin

Volunteer

Ann Clarke

Ann Clarke

Volunteer

Liz Butterworth

Liz Butterworth

Volunteer

Alison Balkas

Alison Balkas

Volunteer

Peter Dargue

Peter Dargue

Volunteer

David Barnett

David Barnett

Volunteer

Bev Evans

Bev Evans

Volunteer

Keith Middleton

Keith Middleton

Volunteer

Peter Osborne

Peter Osborne

Volunteer

Jeannie Colhoun

Jeannie Colhoun

Volunteer

Bernice Crawshaw

Bernice Crawshaw

Volunteer

Lesley Whitehead

Lesley Whitehead

Volunteer

Jacqui Vella

Jacqui Vella

Volunteer